Credit Report Assistance

Credit Report Assistance

Understand your credit report and challenge information that may be incorrect.

Your credit report helps lenders assess your credit history, but it should accurately reflect the information held about you. If you find an account you do not recognise, a duplicated listing, an incorrect balance or information that may no longer be reportable, we can help you understand the entry and guide the appropriate dispute process.

Credit-report support

We may assist with

We help you understand the information on your credit report and follow the appropriate dispute process where necessary.

Assistance area How we may help
Credit-report review
Reviewing the entries recorded on a consumer credit report.
Possible incorrect information
Identifying information that appears inaccurate, duplicated, outdated or unfamiliar.
Supporting documents
Helping you organise the supporting documents required for a dispute.
Dispute communication
Guiding communication with the relevant credit bureau or credit provider.
Outcome guidance
Explaining the outcome and the next reasonable step if the information is verified.